The team at The Parks Civility Group specializes in corporate training and workshops that address problems in the workplace brought about by incivility among employees, such as persistent miscommunication that can result in a feeling of distrust among employees, decreased productivity, and increased customer service complaints. We will customize our training and workshops to meet the needs of your business.
To help address the often uncomfortable and/or uncivil aspects of these complex scenarios, Peggy Parks, President and CEO of The Parks Civility Group has devised a civility solution – the 4Cs Model for Civil Communication. This model is the foundation for the general topics and outcomes we discuss in our Signature Training Solution. For a sample of our Signature Training Solution for the Healthcare Industry click here.
4Cs MODEL FOR CIVIL COMMUNICATION
SIGNATURE TRAINING SOLUTION
Creating Civility in Your Workplace
- Defining Civility
- Understanding why civility matters
- Self-assessing communication habits
- Practicing the 4 Cs for Civil Communication
- increased retention
- increased respect in the workplace
- greater consistency in service delivery
- improved morale